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Who we are

For over a decade, we have been dedicated to providing expert third-party pensions administration services. Our commitment to investing in the right people, processes, and systems has enabled us to achieve our vision of setting the highest standards of service and member care.

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Our purpose

To provide reliable and high-quality support to improve the retirement outcomes and financial decision-making of pension scheme members.
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Our vision

To set the highest standard of pensions administration services by any recognised measure.
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Our mission

Is to provide a service that has our clients and members at its core, delivered by great people using the best technology.
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Experience & performance

Our journey began as an in-house administrator, rooted in a commitment to quality and member experience. Since our inception, we have evolved into a leading third-party administrator, harnessing technology and innovation from across the market to establish ourselves as administration experts.

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Market-leading technology

At the heart of our technology platform’s success is full integration. With a unified, web-based solution, our teams can work efficiently and securely, providing a seamless and reliable service to our clients. Members benefit from an exceptional online experience, with easy access to their pension information and a range of tools to help them manage their pension.

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Established in 2006

Since our foundation we have grown to become one of the leading pension administrators in the UK.
  • 2006

    Founded in 2006 by the Trustee of the Trafalgar House Pension Trust, we were created to provide an alternative, high-quality administration solution to the UK occupational pensions market.
  • 2010

    Third-party administration business is launched in response to market demand for high-quality services from a provider with long term market commitment.
  • 2015

    Our focus on independent assurance secures our first AAF 01/06 reporting standard.
  • 2017

    Our member web solution, My Work Pension, is developed and launched. Recognised as an Investor in People business. Investor in Customers partnership launched.
  • 2018

    Achieve Investor in Customers Gold accreditation for the first time. Win ‘Third-Party Administrator of the Year’ at the Professional Pensions Awards.
  • 2019

    Win ‘Administration Provider of the Year’ at the Pensions Age Awards. Achieve Investor in Customers Gold accreditation.
  • 2020

    Achieve the Planet Mark for environmental sustainability. Farnborough office opens. Specialist pensions technical team launched. Launch of trust & confidence index. Achieve Investor in Customers Gold accreditation. Achieve Investors in People accreditation.
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  • 2021

    Achieve ISO27001 certification. Win ‘Administration Provider of the Year’ at the Pensions Age Awards. Win ‘Third Party Administrator of the Year’ at the PIPA Awards. Achieve Investor in Customers Gold accreditation. Achieve Investors in People ‘We invest in people’ Gold accreditation.
  • 2022

    Highly commended as ‘Third-party administrator of the year’ at the PIPA Awards. Achieve Investor in Customers Gold accreditation.
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  • 2023

    Highly commended as ‘administration provider of the year’ at the Pensions Age Awards. London office moves to Bow Lane. Start our journey to become Stonewall Diversity Champions. We become a carbon neutral business
  • 2024

    Win ‘Administration Provider of the Year’ at the Pensions Age Awards.

Ready to be a part of our team?

We’re always looking for talented people to join us. Explore our career opportunities and apply today.

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What our client say

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