ISO 27001 provides an international methodology for the implementation, management, and maintenance of information security within a company. Becoming ISO 27001 certified demonstrates conformity of an Information Security Management System (ISMS) with the documented standards, and provides our clients with assurance regarding the security of our system.

Certification to ISO/IEC 27001 demonstrates that an organisation has defined and put in place best-practice information security processes.

Click here to access our ISO 27001 certificate of registration

Cyber security has always been of great importance to us. Our certification in the UK Government backed scheme, Cyber Essentials Plus, demonstrates that we have measures protecting against a whole range of the most common cyber attacks.

Certificate number: IASME-CE-010006
Certification Body: IASME

It is key to us that our clients have confidence in the service we provide. With this in mind, we have adopted the framework provided by the Audit and Assurance Faculty of the Institute of Chartered Accountants of England & Wales, “Assurance Reports on Internal Controls of Service Organisations Made Available to Third Parties” (AAF 01/20).

The AAF 01/20 report specifies a series of control objectives that are relevant to our business, together with the internal procedures identified as being key to the achievement of each objective. Each procedure is tested and reported upon, both by us and by an independent Reporting Accountant.

In early 2017, we partnered with Investor in Customers (IIC) to provide an ongoing independent assessment of the customer experience.

The assessment judges us against the four key principles of customer service; understanding customer needs; meeting customer needs; delighting customers and creating loyalty - all of which are then split into four different areas of focus. This means the assessment process gives an extremely comprehensive insight into our service.

We are very proud to have achieved the 'exceptional' gold standard in all annual assessments.

Investors in People has awarded us, We invest in people, gold accreditation.

Investors in People is a standard for people management, offering accreditation to organisations that adhere to the Investors in People Standard. From 1991 to January 2017, Investors in People was owned by the UK government. 

Gold accreditation means that you’ve got the policies in place but more than that, it means everyone – from CEO to apprentice takes ownership for making them come to life.

Only 17% of our accredited organisations achieve Gold.

We have completed The Pension Regulator's self-certification process to confirm that we meet the principles of the pledge to combat pension scams.

The pledge sets out The Pensions Regulator's expectations for the pensions industry and shows the steps we can take to protect scheme members.

These steps have been developed with the Pension Scams Industry Group to reflect the main principles of their Code of Good Practice.

We are aware of our environmental impact as a business and have taken and continue to take steps to mitigate that impact, including setting environmental objectives and targets, implementing procedures and providing training so employees and contractors understand their environmental responsibilities and can seek to improve our environmental performance.

The Planet Mark's business certification recognises our commitment to continuous improvement; measuring and reducing our carbon emissions, energy and water consumption, travel and waste.

Click here to access our Planet Mark certificate of registration

We are certified Living Wage employer.

The Living Wage is a voluntary higher rate of base pay. It provides a benchmark for responsible employers who choose to pay their employees a rate that meets the basic cost of living in the UK and London.

As an accredited employer, we display the Living Wage Employer Mark to recognise our commitment to the Living Wage.