Some 100,000 defined benefit transfers took place in the 2017/18 financial year, according to estimates by the Pensions Regulator. This figure marries with the experience of pensions administrators, who have recorded significant increases in transfer activity since pension freedoms were introduced.
Remember that 90’s romcom where Mel Gibson could get inside the heads of women and find out what they were thinking? Their every thought, wants, and desires? Just imagine if pension administrators could do the same thing, and suddenly understand what scheme members really wanted! If we could only hear their thoughts and wishes, we could tailor our services to provide the solutions they crave...
Changing your pension administrator is a big deal. Let’s face it, most trustees are at least a little resistant to change given the complexity and perceived risk involved. Even with meticulous planning and research, plenty of headaches await should you fail to get it right.
Reduced access to international employees and an overall skills drain in the pensions administration sector could significantly restrict supply. But is offshoring the solution?
We are pleased to announce our shortlisting in the ‘Pension Scheme Administrator of the Year’ category at the European Pension Awards.
The Costain Pension Scheme appoints Trafalgar House for first-time outsourced administration of its £780m scheme
What too many pension administration providers fail to realise is that they have the power to be proactive now. If we could only stop succumbing to our bewilderment and fear at the thought of AI and robotic breakthroughs; we might just realise the change can already be made.
We are incredibly proud to have been shortlisted as third-party administrator of the year at the highly prestigious FT Pension and Investment Provider Awards.
Congratulations to Karla Bradstock FPMI, Gillian Hickey and Jenny Monger for being nominated for the Women in Pensions Awards 2018.
Trafalgar House today announced its appointment as administrator to the Imerys UK Pension Scheme – a defined benefit pension scheme with 6,600 members and over £700m in assets.
The Pension Benefit Statement has a relatively simple list of required content but demands a complex journey to implement.
The word ‘strategy’ is most commonly associated with investment or derisking; rarely is any consideration given to a scheme’s administration strategy.
Daniel Taylor, Client Director shares his insight on the evolution of pensions admin and ways providers can adapt to keep up with members’ growing needs.
We are pleased to announce our next teach-in session, in association with The Pensions and Lifetime Savings Association, on how to future proof your pensions administration service.
At a time when ensuring data standards is ever-higher on trustees’ agendas, this Pension Age article considers the pros and cons of outsourced versus in-house administration.
Trafalgar House, the pensions administration specialist, today announced the successful achievement of the Investor in Customers (IIC) Gold Award, the highest accolade available.
Trustees need to be maximising the time and engagement they spend on administration this year to make sure they are fully prepared for a range of complex new requirements and deadlines.
Trafalgar House, the pensions administration specialist, has announced for the second consecutive year that it successfully completed its AAF 01/06 audit with no exceptions.
Top of the 2018 ‘to-do’ list for many DB trustees will be planning the process to achieve buy-out. In our latest Pension Funds Online article, we take a look at three key administration actions that should be considered before starting the buy-out process
We take a look at the topical issue of online engagement from the industry. With the focus on members, the piece will ask whether the industry should stop simply trying to engage a disengaged DB membership base and instead focus on what client portals can bring to sponsors and trustees (both DB & DC)?
We are pleased to have been shortlisted at the 2018 Pensions Age awards.
Watch our video to find out more about the features and functionality of our brand new member website, my work pension.
Watch the video from the PLSA summarising our teach-in session on the factors that influence high-quality administration
Jenny Monger discusses the need for change as the real risk for schemes is accepting current administration standards and not taking that leap.
Podcast: Cyber security has risen up the agenda for pension funds in recent years. In the wake of ransomware attacks affecting computer systems across the world, and with new data protection requirements on the horizon, Margaret Snowdon, chairman of the Pensions Administration Standards Association, and Dan Taylor, client director at third-party administrator Trafalgar House, explain how trustees can safeguard their schemes.
Trafalgar House says administering the overseas transfer system is an unnecessary cost for the government and industry and that members seeking to move their money overseas simply for financial gain should face the tax implications of the decision.
Are your pension scheme members being let down? Get in touch with Joe Anderson to find out how we can improve your member experience.
Trafalgar House has today announced its successful accreditation by Investors in People, the leading internationally-recognised assessor of effective people management.
Daniel Taylor takes a look at the digital solutions available to members of occupational pension schemes in our latest blog
Following the news that the government has stepped up its measures to prevent pension scams by including emails and text messages in its cold-calling ban, Michael De Souza considers the role the administrator has to play in scam prevention.
Read Gillian Hickey's Pensions Expert article about why well-funded small schemes sometimes struggle to reach buyout.
The relationship between trustees and their scheme administrator is critical to good pensions governance. But are both sides focusing on the right details? Greg Rice, member services manager at Trafalgar House, gives some tips
In this article featured in Professional Pensions, Dan Taylor asks whether schemes should outsource for the first time or stay in-house.
In this Pensions Expert Article, Joe Anderson sets out the steps that all schemes should take now to avoid costly transition fees when moving administrator
Watch the video from the PLSA of our webinar on how to get your scheme ready for buyout
Daniel Taylor urges the pension industry to take cyber security seriously with rigorous training and testing.
More guidance is needed to compel trustees to update important scheme literature, such as member booklets, to avoid complications, confusion and complaints from members
Data Protection Bill gives welcome clarity for schemes and members, says Trafalgar House
Garry Wake reveals some often-overlooked disadvantages to using one provider for both administration and actuarial work
Trafalgar House has announced that it successfully completed its latest AAF 01/06 audit with no exceptions
Watch our video to find out how we connect and coordinate with other advisers to provide a joined-up service
Gillian Hickey, Client Projects Manager, highlights the unique challenges that first time outsourcing projects present when compared to a more typical provider to provider administration transition
We are pleased to have been shortlisted at the European Pensions Awards 2017 in the category of Pension Scheme Administrator of the Year.
Daniel Taylor, Client Director at Trafalgar House and Alan Pickering, Chairman of BESTrustees, discuss the 'taboo' subject of changing administrator
Trafalgar House has advised that service transformation is what can bring real benefits to schemes who have changed administrator
We take a statistical look at DB transfer quotations, payments and destinations since the introduction of freedom and choice in 2014
We are shortlisted for the 2017 FT PIPAs in the category of Third-Party Administrator of the Year!
Watch the video from the PLSA summarising our teach-in session on changing administrators
Conditional data is just the tip of the iceberg when it comes to resolving issues during an admin transition
Jenny Monger takes a look at the difference between scheme transition and service transformation
We've been shortlisted for a 2017 UK Pensions Award in the Third-Party Administrator of the Year category
Trafalgar House has partnered with Investor in Customers to deliver a new 360-degree member and trustee feedback programme.
Trustees should act now to head off an inevitable rise in member complaints following the Brewster decision around the rights to benefits for unmarried couples in public sector schemes.
Here are the four things Trustees should talk to their administrators about to make the most of meetings
Trustees should be making the most of their administrator during meetings
Watch our essential guide on how to develop and deliver effective member communications
We are pleased to announce the launch of an educational seminar, in association with the PLSA
Toby Clark takes a look at how Trustees can avoid excessive exit fees when changing administrator
HM Revenue and Customs (HMRC) are advising pension schemes to be prepared for the introduction of a new system that replaces Electronic Data Interchange (EDI) in April 2018.
The recent Occupational Pensions (Revaluation) Orders mean deferred members approaching retirement now need to think carefully about when to take their pension
Thank you to all of our clients, partners and supporters for attending our 10 year anniversary celebration on 24 November.
This evening we welcome clients and supporters to our new offices to mark our 10th anniversary.
Trafalgar House, the pensions administration specialist, advised that the changes to salary sacrifice on some employee benefits announced in today’s Autumn Statement gives a great opportunity to encourage employers to push their pension arrangements.
In this article from Professional Pensions, Garry Wake considers what's in store for the Annual Allowance as the industry gives its thoughts on the upcoming Autumn Statement
Daniel Taylor, Director at Trafalgar House, looks at the steps Trustees should take to ensure their data is safeguarded
Trafalgar House, the pensions administration specialist, today announced the appointment of Daniel Taylor to the newly created Director position to bolster their executive leadership team...
We take a look at the key data items that pension schemes should consider before embarking on a de-risking project
Trafalgar House, the pensions administration specialist, today called on the industry to remember its roots and focus on the basics of member service as the industry goes through continual change.
Joe Anderson, Business Development Manager at Trafalgar House, considers how long DB expertise will continue to be needed.
Trafalgar House, the pensions administration specialist, today called on the industry to do what it takes to avoid a DB skills gap arising in the future and its resulting impact on providers’ ability to competently manage DB schemes.
Schemes should not let the notion that changing administrators is difficult prevent them from getting the best for their members.
Taylor Smith, Senior Pensions Associate at Trafalgar House, looks at the way we communicate with members
In the relentless battle to protect employee data in all its forms, companies need to be ever-vigilant and on the front foot, to ensure that both they and their suppliers are equipped to meet the ever-changing demands of cyber security.
Joe Anderson discusses the future of administrators and technology in the latest blog for Pension Funds Online
Successful completion of the AAF 01/06 accreditation process
We’ve known for a long time that the abolition of contracting-out in April 2016 means every contracted-out scheme needs to go through a GMP reconciliation sooner or later.
Change is a word we’re very used to in the pensions industry. There have been so many changes over the last couple of years alone, that it can sometimes feel like a struggle to keep up.
The policy of bringing greater freedom to pensions benefits has been largely accepted as a positive step. But whilst it’s easy to simply announce the idea, for those doing the hard work to actually make it happen there is lots to consider.
Trustees must avoid Cyber Security inertia and make it more than a point in time assessment, says Trafalgar House
Time for administrators to raise their game, says Trafalgar House