Trafalgar House, the pensions administration specialist, today announced its appointment as administrator to The Costain Pension Scheme – the first time the service has been outsourced. The appointment also means Trafalgar House will take on two of the existing in-house staff, providing further support to over 6,000 members of the scheme.
Daniel Taylor, Client Director at Trafalgar House, said:
“We are very happy to be supporting the members of the Costain scheme and are keen to show that we are more than capable of replicating the excellent level of member care that the in-house team demonstrated. It was evident throughout the process that retaining a quality of support for members and sharing the trustees’ values for enhancing the member experience through new services and online engagement was vital. As the only expanding specialist administrator in the industry, it is especially pleasing to have our expertise and commitment in these areas recognised by this appointment.”
Gary Mills, Chair of Trustees for The Costain Pension Scheme, said:
“One of our main objectives for this move was around a smooth and timely transition process and that was something Trafalgar House were able to clearly demonstrate. Our in-house team have always provided exemplary support for members and we were keen to ensure this remained through the handover and for the life of the scheme. We all believe Trafalgar House offer a modern and innovative approach to the administration function and we look forward to working with them.”
Hannah Absolom, Group Pensions Manager at Costain, said:
“The decision to outsource the administration service for the first time was one not taken lightly, so it was crucial for us to find a provider who showed long-term commitment to the industry and also to enhancing the experience felt by our members. Trafalgar House’s focus on developing the services offered to members and their eagerness to take on two of our existing pension staff to help the continuity of care were big factors in the decision to appoint them.”