Trafalgar House, the pensions administration specialist, has today announced the launch of its Pensions Technical Team, providing a dedicated specialist resource to new and existing clients and the wider Trafalgar House business.
The Technical Team will focus on supporting the delivery of first-class service to clients and their members by providing legal and technical solutions and ensuring regulatory compliance is prepared for and implemented effectively. The team will also manage parts of the new client assessment process, and provide internal training and guidance for other areas of Trafalgar House on legal cases, communications and legislation changes that require attention and action.
The team will be led by Karla Bradstock (FPMI), who has been appointed as Technical Manager. Karla moves from her previous Client Relationship Manager role and will be supported by Sheila Devaney (DipPMI) and Naomi Bates (FPMI). All three members of the Technical Team are experienced in supporting the business on technical matters and will expand this knowledge and influence further in their new roles.
Garry Wake, Managing Director at Trafalgar House, commented:
“With a highly complex and continually changing pensions landscape, it has never been more important to keep on top of evolving legislation and technical changes within the industry. We therefore wanted a dedicated resource to ensure focus remains on all technical aspects of the client and member services we provide. Having this new team of specialists will increase our existing commitment to compliance and regulatory requirements that play such a big role in our work.
“We have no doubt that Karla and the team will be able to enhance the service we offer to existing clients and ensure the effective onboarding of new schemes too. Having such a wealth of experience, supported by leading technical legislative software, will be a further step forward in our efforts to develop our consultative role for schemes. The Technical Team will also be looking to play an active role in engaging with industry associations and experts to help develop wider understanding and best practice within the industry as a whole, for the benefit of all schemes and members.”