PRESS RELEASE: 30 APRIL 2019
Trafalgar House, the pensions administration specialist, today announced the launch of an administration standards self-assessment tool, the Administration Governance Assessor (AGA).
The tool is designed for trustees, pension managers and anyone responsible for running a pension scheme. AGA empowers trustees to boost their knowledge of how well their administrator is performing. By entering some easily-available data, trustees can benchmark the performance of their scheme and then track it on an ongoing basis.
The tool assesses a range of key factors, including:
- Service resilience
- DC processing
Daniel Taylor, Director at Trafalgar House commented: “Pensions administration has become a hugely complex task. Delivering a sustainable service depends on a raft of factors ranging from technology to staff training; it’s not all about service level performance. Getting a grip on what really matters, and what you need to understand to measure success, has become an overwhelming task.
“Practical guidance is needed to help trustees achieve a clearer understanding of their administration responsibilities; our tool is designed to do precisely that. AGA provides a comprehensive insight into how the wider administration function is performing, highlighting areas of over- or under-performance and signposting areas of concern.
“Using our specialist knowledge, we created AGA to help trustees understand what questions to ask and the significance of the answers.”