Press Release | 30/04/2019

Trafalgar House launches administration governance self-assessment tool


Trafalgar House, the pensions administration specialist, today announced the launch of an administration standards self-assessment tool, the Administration Governance Assessor (AGA).

The tool is designed for trustees, pension managers and anyone responsible for running a pension scheme. AGA empowers trustees to boost their knowledge of how well their administrator is performing. By entering some easily-available data, trustees can benchmark the performance of their scheme and then track it on an ongoing basis.

The tool assesses a range of key factors, including:

  • Strategy
  • Controls
  • Management
  • Service resilience
  • Performance
  • Governance
  • Fees
  • DC processing

Daniel Taylor, Director at Trafalgar House commented: “Pensions administration has become a hugely complex task. Delivering a sustainable service depends on a raft of factors ranging from technology to staff training; it’s not all about service level performance. Getting a grip on what really matters, and what you need to understand to measure success, has become an overwhelming task.

“Practical guidance is needed to help trustees achieve a clearer understanding of their administration responsibilities; our tool is designed to do precisely that. AGA provides a comprehensive insight into how the wider administration function is performing, highlighting areas of over- or under-performance and signposting areas of concern.

“Using our specialist knowledge, we created AGA to help trustees understand what questions to ask and the significance of the answers.”


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