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Expert support from experienced pension professionals

Our expert team delivers legislative and regulatory requirements, ensuring trustees have a robust governance framework in place.

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Tailored solutions for workplace pension schemes

True specialists in our field

Our aim is to set the highest standard of pension administration services by any measure. For us this means providing a service that is focused on delivering a first-class customer experience supported by great technology, excellent people and a robust governance framework.

Over the past 10 years we have consistently exceeded all our client delivery targets, have maintained an exceptionally high member satisfaction rating and have a very satisfied sponsor and trustee client base.

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The team makes all the difference

As a specialist, 100% of our business is focused on providing an administration service of the highest quality. We put the client and member experience first, which is evidenced by our Investor In Customers Gold accreditation.

Our team is highly experienced and, as an administration specialist, we support our core service teams with dedicated technical and compliance resources.

Decoration
It was important for us that our new administrator understood the nuances of our hybrid scheme and could show their experience working with mixed benefits. Trafalgar House’s expertise was clear to see, meaning we could be comfortable in a seamless transition, as well as a robust and effective long-term service for the future. Jackie Baker
Previous Pensions Manager & Secretary to the Trustee at NFU Mutual
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98% SLA achievement​ (Q2 2023)
4 days average turnaround
9/10 customer satisfaction
99% + accuracy

True specialists in our field

Single focus is our strength and difference. We are dedicated to delivering best in class administration services.

  • Care: We care about our clients, members, colleagues and the community
  • Deliver: We deliver a consistently first-class service
  • Progressive: We are progressive in our thinking and approach
  • Integrity: We act with integrity in everything we do

Want to find out more?

Get in touch with a member of our Business Development team to learn more about our services and how they can help you deliver a better member experience.

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