Member services

Members rely on us to provide a timely, accurate and informative service. We achieve this by having the right blend of people, technology and processes - with no legacy systems to hold us back.

Our member services team are responsible for all aspects of the service that are delivered directly to members, including pensioner payroll. They are experts in pensions administration through professional qualification and vast experience.

The team are supported by the latest fully-integrated web-based technology and online member-self-service to give a fully-rounded, modern solution for trustees, companies and members.

We set ourselves apart by thinking about the member in everything we do and by challenging ourselves to provide them with a better experience.

  • Client team approach
  • Centralised location
  • No offshoring