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Service management: A move from quantitative to qualitative key performance indicators (KPIs)

By Garry Wake, Managing Director | 25/03/2019 | Article

In recent years, we have seen a distinct trend in the way success is measured. Outsourced pensions administrators were heavily reliant on quantitative information, and largely focused on time and volume as the primary measures of success. Whilst this was, of course, an easy way to measure the service, it was too simplistic.

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Paperless Pensions

By Daniel Taylor, Client Director | 21/03/2019 | Press Release

Pensions industry shouldn’t assume older people won’t go online, shows Trafalgar House research

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Viewpoints: Pensions complification

By Ian Neale, Aries Insight | 12/03/2019 | Blog

The volume of pensions legislation in force has been increasing exponentially in the last fifteen years with annual Finance Acts, six Pensions Acts and two Pension Schemes Acts, plus hundreds of sets of regulations. 

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Dont Fear

Don't fear the 'T' word

By Karla Bradstock, Client Relationship Manager | 07/03/2019 | Article

At the start of 2018, it looked like the upward trend in Defined Benefit (DB) transfer activity was set to continue. Despite sound predictions, activity started to tail off towards the end of the year, which raises the question - has the DB transfer bubble finally burst?

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Trafalgar House named Administration Provider of the Year at the 2019 Pensions Age Awards

By Trafalgar House | 04/03/2019 | News

We are delighted to have been recognised at the 2019 Pensions Awards as Administration Provider of the Year

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Mortality screening: What you need to know

By Claire Montgomery, Client Projects Manager | 26/02/2019 | Article

We do not like to talk about death. Even though it is part of an administrator’s daily routine, it is a subject many of us prefer to avoid. But the truth is, mortality screening is a fundamental part of pensions administration, and without it pension schemes would be a mess of overpayments, recovery procedures and wasted money.

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