My Work Pension gives your members 24-hour access to their pension records, allowing them to update personal details, view benefits and run calculations. It’s simple to register and use and is optimised to work on any device. Unlock the benefits of putting your members in control of their benefits through our safe and secure My Work Pension portal.
By Michael De Souza, Technical and compliance manager |
Some 100,000 defined benefit transfers took place in the 2017/18 financial year, according to estimates by the Pensions Regulator. This figure marries with the experience of pensions administrators, who have recorded significant increases in transfer activity since pension freedoms were introduced.
By Karla Bradstock, Client Relationship Manager |
Remember that 90’s romcom where Mel Gibson could get inside the heads of women and find out what they were thinking? Their every thought, wants, and desires? Just imagine if pension administrators could do the same thing, and suddenly understand what scheme members really wanted! If we could only hear their thoughts and wishes, we could tailor our services to provide the solutions they crave...
By Gillian Hickey, Projects Team Manager |
Changing your pension administrator is a big deal. Let’s face it, most trustees are at least a little resistant to change given the complexity and perceived risk involved. Even with meticulous planning and research, plenty of headaches await should you fail to get it right.
By Garry Wake, Managing Director |
What too many pension administration providers fail to realise is that they have the power to be proactive now. If we could only stop succumbing to our bewilderment and fear at the thought of AI and robotic breakthroughs; we might just realise the change can already be made.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.
Trafalgar House exists to provide an alternative high-quality solution to an industry decayed by years of underinvestment and falling standards. With our mission to provide the highest quality service by any recognised measure, we continually invest in our systems and people to support our clients with a consistently high standard of service.
Garry Wake, Managing Director
Investor in Customers Gold
We have received a ‘Gold Award’ from the independent Investor in Customers (IIC) assessment process.
This achievement is an outward demonstration to our clients and the industry of the quality of our people and how we always put members first.