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Trafalgar House, the pensions administration specialist, today announced that it has been appointed to provide pensions administration services to the Action for Children Pension Fund, which has more than 7,000 members and over £600m of assets.
By Garry Wake, Managing Director |
In recent years, we have seen a distinct trend in the way success is measured. Outsourced pensions administrators were heavily reliant on quantitative information, and largely focused on time and volume as the primary measures of success. Whilst this was, of course, an easy way to measure the service, it was too simplistic.
The volume of pensions legislation in force has been increasing exponentially in the last fifteen years with annual Finance Acts, six Pensions Acts and two Pension Schemes Acts, plus hundreds of sets of regulations.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.