Digital innovation has not had the same revolutionary impact in the pensions market as it has in other financial services sectors. This is despite three in four people saying they are happy to go digital, a change that could wipe thousands off the annual running costs of pension schemes and significantly improve members’ financial understanding. Download our latest research that looks into member attitudes and appetite for going digital.
By Garry Wake, Managing Director |
In recent years, we have seen a distinct trend in the way success is measured. Outsourced pensions administrators were heavily reliant on quantitative information, and largely focused on time and volume as the primary measures of success. Whilst this was, of course, an easy way to measure the service, it was too simplistic.
The volume of pensions legislation in force has been increasing exponentially in the last fifteen years with annual Finance Acts, six Pensions Acts and two Pension Schemes Acts, plus hundreds of sets of regulations.
By Karla Bradstock, Client Relationship Manager |
At the start of 2018, it looked like the upward trend in Defined Benefit (DB) transfer activity was set to continue. Despite sound predictions, activity started to tail off towards the end of the year, which raises the question - has the DB transfer bubble finally burst?
By Claire Montgomery, Client Projects Manager |
We do not like to talk about death. Even though it is part of an administrator’s daily routine, it is a subject many of us prefer to avoid. But the truth is, mortality screening is a fundamental part of pensions administration, and without it pension schemes would be a mess of overpayments, recovery procedures and wasted money.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.