Think you know how well your pension scheme administration is being run? The Trafalgar House Administration Governance Assessor (AGA) is a free-to-use tool designed to help trustees and pensions managers better understand the mix of factors that form a robust, well-managed administration service. AGA provides a benchmark assessment of performance in eight key service areas. Discover how good your administration really is with AGA.
By Dan Taylor, Client Director |
Damning predictions on the impending impact of climate change have led to a renewed focus on environmental concerns across the vast majority of industries. The pensions administration industry, however, has been less affected than most.
By Katie Stone, Client Relationship Manager |
When considering online pension communications, there is a tendency for trustees and sponsors to make assumptions about the preferences of different membership demographics. However, recent research proves that many common assumptions about certain age groups or industries aren’t entirely accurate.
Trafalgar House, the pensions administration specialist, today announced that it has been appointed to provide pensions administration services to the Action for Children Pension Fund, which has more than 7,000 members and over £600m of assets.
By Garry Wake, Managing Director |
In recent years, we have seen a distinct trend in the way success is measured. Outsourced pensions administrators were heavily reliant on quantitative information, and largely focused on time and volume as the primary measures of success. Whilst this was, of course, an easy way to measure the service, it was too simplistic.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.