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By Kate Robertson, Member Contact Manager |
Everyone has an opinion about contact teams, and more often than not, it’s usually a negative stereotype. Let’s face it, we’ve all probably got stories of long hold times, automated responses or ineffective and ill-informed staff passing you from pillar to post.
Trafalgar House, the pensions administration specialist, today announced that it has been appointed to provide pension administration services to the NFU Mutual Retirement Benefit Scheme, a hybrid scheme with over £1.1bn in assets and more than 9,000 members. The appointment took effect from 1 July 2021.
Trafalgar House, the pensions administration specialist, has today announced the appointment of experienced administration operations expert Shelly Macnab as Head of Service Delivery, a new role that focuses on delivering solutions that ensure the continuation of Trafalgar House’s best-in-class service.
Trafalgar House, the pensions administration specialist, has today announced the expansion of its member communication team with two new senior appointments. This growth is aimed at further developing member engagement as well as increasing support for trustee communication exercises.
By Lisa Beckett, HR Manager |
For trustees and sponsoring employers of in-house pension schemes, the decision to outsource administration is a substantial one. Commercial and operational matters often become the key consideration and focus of these exercises, sometimes neglecting the impact it has on the pensions team itself.