News and views
Transfer value calculations - administrator vs actuary
Recent years have seen a growth in actuaries supplying and promoting their own systems for calculating transfer values. There’s plenty for schemes to consider and the decision on which system to use can be a complicated one. Here are a few things to think about before making a decision, along with a few questions that trustees should ask before going ahead.
Why is eAdministration still not a reality?
In a digital world where investing, buying houses, shopping, changing jobs and finding love can be done online at the touch of a button, it’s hard to believe that administering pensions digitally would be at the difficult end of the scale. But, despite decades of development, it remains an unattainable goal for many schemes.
Trafalgar House strikes gold for the fifth consecutive year with Investor in Customers
Trafalgar House, the pensions administration specialist, has today announced they have secured the Investor in Customers (IIC) Gold award for customer service for the fifth year in a row.
Trust & Confidence Index 2021: tentative positive signs from members
Trafalgar House, the pensions administration specialist, has today announced the results of its latest Trust & Confidence Index for the pensions industry, with the headline public Trust Score for pensions rising slightly to 4.63 out of 10 for 2021 – up by 1.5%.
Everyone wins when contact teams are done well
Everyone has an opinion about contact teams, and more often than not, it’s usually a negative stereotype. Let’s face it, we’ve all probably got stories of long hold times, automated responses or ineffective and ill-informed staff passing you from pillar to post.
Trafalgar House appointed to the NFU Mutual Retirement Benefit Scheme
Trafalgar House, the pensions administration specialist, today announced that it has been appointed to provide pension administration services to the NFU Mutual Retirement Benefit Scheme, a hybrid scheme with over £1.1bn in assets and more than 9,000 members. The appointment took effect from 1 July 2021.
