In a digital world where investing, buying houses, shopping, changing jobs and finding love can be done online at the touch of a button, it’s hard to believe that administering pensions digitally would be at the difficult end of the scale. But, despite decades of development, it remains an unattainable goal for many schemes.

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Trafalgar House, the pensions administration specialist, has today announced they have secured the Investor in Customers (IIC) Gold award for customer service for the fifth year in a row.

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Trafalgar House, the pensions administration specialist, has today announced the results of its latest Trust & Confidence Index for the pensions industry, with the headline public Trust Score for pensions rising slightly to 4.63 out of 10 for 2021 – up by 1.5%.

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Everyone has an opinion about contact teams, and more often than not, it’s usually a negative stereotype. Let’s face it, we’ve all probably got stories of long hold times, automated responses or ineffective and ill-informed staff passing you from pillar to post.

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Trafalgar House, the pensions administration specialist, today announced that it has been appointed to provide pension administration services to the NFU Mutual Retirement Benefit Scheme, a hybrid scheme with over £1.1bn in assets and more than 9,000 members. The appointment took effect from 1 July 2021.

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Trafalgar House, the pensions administration specialist, has today announced the appointment of experienced administration operations expert Shelly Macnab as Head of Service Delivery, a new role that focuses on delivering solutions that ensure the continuation of Trafalgar House’s best-in-class service.

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