Think you know how well your pension scheme administration is being run? The Trafalgar House Administration Governance Assessor (AGA) is a free-to-use tool designed to help trustees and pensions managers better understand the mix of factors that form a robust, well-managed administration service. AGA provides a benchmark assessment of performance in eight key service areas. Discover how good your administration really is with AGA.
Service credits are a useful feature of administration contracts, tying performance with fee levels, but they are rarely used. Daniel Taylor argues why more contracts should include them.
By Alan Berry, Service Delivery Manager |
04/07/2019 |
Blog
Automation, robotics and machine learning are just some of the buzzwords that trumpet the dawn of a mechanised nirvana. An administrator-free future where members will self-service every part of their retirement journey, elevating us administrators to system managers or indeed, making us redundant.
Trafalgar House has enhanced its client relationship and trustee secretarial team with the appointment of Jannine Bower as client relationship manager.
By Dan Taylor, Client Director |
24/05/2019 |
Article
Damning predictions on the impending impact of climate change have led to a renewed focus on environmental concerns across the vast majority of industries. The pensions administration industry, however, has been less affected than most.
By Katie Stone, Client Relationship Manager |
23/05/2019 |
Article
When considering online pension communications, there is a tendency for trustees and sponsors to make assumptions about the preferences of different membership demographics. However, recent research proves that many common assumptions about certain age groups or industries aren’t entirely accurate.
Trafalgar House, the pensions administration specialist, has boosted its client relationship team with the appointment of Katie Stone, an experienced administration projects and operations specialist.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.
