Think you know how well your pension scheme administration is being run? The Trafalgar House Administration Governance Assessor (AGA) is a free-to-use tool designed to help trustees and pensions managers better understand the mix of factors that form a robust, well-managed administration service. AGA provides a benchmark assessment of performance in eight key service areas. Discover how good your administration really is with AGA.
Trafalgar House today announced the successful achievement of the Investor in Customers (IIC) Gold Award, the highest accolade available, for the third year in succession.
By Daniel Taylor, Client Director |
22/10/2019 |
Article
We’re starting to see the first results now, since open banking came on the scene 18 months ago, and there are lessons the pensions industry will want to take on board when it launches its pensions dashboard.
By Taylor Smith, Client Relationship Manager |
10/09/2019 |
Article
Administrators have spent a long time pleading for a more prominent position at the trustee table. Asking for more time, more consultation and more input into decision-making so that the practicalities of implementing real-world change can be properly considered.
Service credits are a useful feature of administration contracts, tying performance with fee levels, but they are rarely used. Daniel Taylor argues why more contracts should include them.
By Alan Berry, Service Delivery Manager |
04/07/2019 |
Blog
Automation, robotics and machine learning are just some of the buzzwords that trumpet the dawn of a mechanised nirvana. An administrator-free future where members will self-service every part of their retirement journey, elevating us administrators to system managers or indeed, making us redundant.
Due to the impact of Coronavirus, inbound and outbound mail handling processes are being interrupted and delayed. Please contact us by phone or email.
Make sure you register for online services where available and provide us with a contact email address. We are continuing to respond to enquiries, but you should expect longer response times.
Since the move to Trafalgar House, we have experienced improved SLA performance and higher levels of calculation automation. We have also been impressed with their ability to pro-actively manage additional projects to time and on budget. The process exceeded our expectations.
I would definitely recommend Trafalgar House to anybody who is looking for a high-quality administrator that is focussed on delivering a first-class member service.
