Contact us

Member and IFA helpline

If you are a member or have a query about a scheme that we administer, please get in touch with the member services team:

020 3440 8390

From outside of the UK: +44 20 3440 8390

Monday to Friday 9am to 5.30pm (closed on bank holidays).
Calls are recorded for training and quality purposes.


In writing

Trafalgar House
PO Box 119
NE24 9EN


Registered users of My Work Pension can access it here:

Covid-19 update

Our staff, clients and pension scheme members are of the utmost importance to us and we are taking all the necessary precautions to keep everyone safe. In view of the ongoing situation in the UK and in accordance with the latest Government advice, most of our office based staff are working from home.  All staff have full computer and phone access and are therefore able to carry on providing a full service. Please be assured that we are doing everything possible to maintain a level of service you have come to expect from Trafalgar House.