Contact us

Coronavirus measures

Please contact us by phone or email. Due to the impact of Coronavirus, inbound and outbound mail handling processes are being interrupted and delayed.

Make sure you register for online services where available and provide us with a contact email address. We are continuing to respond to enquiries, but you should expect longer response times.

Member and IFA helpline

If you are a member or have a query about a scheme that we administer, please get in touch with the member services team:


020 3440 8390

From outside of the UK: +44 20 3440 8390

Monday to Friday 9am to 5.30pm (closed on bank holidays).
Calls may be recorded for training and quality purposes.



Registered users of My Work Pension can access it here:

In writing

Trafalgar House
PO Box 119
NE24 9EN


Monday to Friday
9am to 5.30pm