Contact us

Scheme members and IFAs

If you are a scheme member or have a query about a scheme that we administer, please get in touch with the member services team:

Helpline: 020 3440 8390

From outside of the UK: +44 20 3440 8390

Monday to Friday 9am to 5.30pm (closed on bank holidays).
Calls are recorded for training and quality purposes.

Please read our Mutual Respect policy.



Registered users of My Work Pension can access it here:

In writing:

Trafalgar House
PO Box 119
NE24 9EN

Mutual respect policy

We are committed to creating and maintaining a working environment based on dignity and mutual respect. Our Mutual Respect Policy sets out what we ask of you, as well as the measures we take to preserve the dignity and self-esteem of everyone that works at Trafalgar House.