Trafalgar House, the pensions administration specialist, has today announced the appointment of experienced administration operations expert Shelly Macnab as Head of Service Delivery, a new role that focuses on delivering solutions that ensure the continuation of Trafalgar House’s best-in-class service.
Shelly will provide overall leadership to Service Delivery and Client Projects & Data teams. Reporting directly to the Managing Director, Shelly will support the business’ long-term service strategy– including organisational structures and operating models.
Shelly has a wealth of experience within the pensions industry that has included managing in-house and third-party administration services. Shelly joins Trafalgar House from her role as Pensions Administration Manager at National Grid, one of the UK’s largest DB schemes. Shelly also spent 14 years in third-party administration and project manager roles.
Garry Wake, Managing Director at Trafalgar House, commented:
“Member service is the sharp-end for the whole industry and it’s an area that doesn’t stand still. Member expectation and digital services are constantly evolving, so it’s never been more important to have a focused and adaptable strategy that ensures a quality service is delivered in the most effective way. It’s fantastic to be able to bring Shelly on board, adding her experience and skillset across a range of administration management and delivery areas to our knowledgeable team. I’m looking forward to working with Shelly on delivering our strategy that takes our industry-leading service to the next level.”
Shelly Macnab added:
“Having spent my career managing different aspects of pensions, especially administration, I know the value specialism brings. So, when the chance to take an influential role at Trafalgar House came up, I was very keen to come forward. Trafalgar House are synonymous throughout the industry with high-quality member service and a focus on technology, so there is no better place for me to take the next step in my career.”