Trafalgar House today announced the successful achievement of the Investor in Customers (IIC) Gold Award, the highest accolade available, for the third year in succession.
Garry Wake, Managing Director at Trafalgar House, commented:
“With pensions in the public eye more than ever before, member expectations have never been greater. It is therefore not surprising that demand from trustees for quality administration is at an all-time high. But, strong business performance and continuing growth have challenged us to maintain the high standards of member care we are known for – a challenge that this award demonstrates we have successfully met.
Having been through the IIC assessment twice before, we know how thorough and far-reaching it is. To have achieved the gold standard for three successive years is testament to the consistent quality of customer service that we deliver to members and trustees alike.”
Tony Barritt, Managing Director at Investor in Customers added:
“Trafalgar House continue to put clients at the heart of their business. As the company grows, they have not lost the core focus of client centricity, with new employees and ‘old hands’ alike showing strong evidence that client needs – and those of their members – drive success.”