Technology

We use a fully-integrated technology platform. This means that all member data, processes and documents are unified into a single technology solution.

We use Procentia’s IntelliPen system as the key software to deliver services to all clients and their members. IntelliPen is web-based and provides us with fully-integrated administration, payroll, calculations, workflow, letter production, reporting, document imaging and online member access. This ensures we are efficient and consistent and can meet the current and future needs of our clients and their members.

Unlike many administrators who bolt systems together with no integration, our single system provides all the functions we need to run our service. This makes us efficient and secure and gives members a seamless experience.

Systems and technology