What our clients say

For five years' running, we have been awarded the ‘exceptional’ Investor in Customers Gold Standard

Garry Wake, Managing Director at Trafalgar House, commented:

“As we continue to grow both in terms of clients and the number of members we support, it’s testament to the work of everyone at Trafalgar House that we continue to excel in our customer satisfaction levels each year. To achieve a score of more than nine out of 10 was particularly pleasing, being a company that devotes itself to the schemes and members we administer. Given the upheaval faced by the industry in the past two years and the way that we have managed to adapt to changing working styles and client requirements, we’re very proud to have kept our consecutive run of Gold awards going.”

Tony Barritt, Managing Director at Investor in Customers added:

“For a fifth year in a row, Trafalgar House have shown their exceptional approach to customer service. This is evident not only for the receipt of another Gold standard award, but also in their assessment score increasing once more against our key metrics. Clients and members clearly believe in the quality of work Trafalgar House do for them, and the evidence suggests this often goes above and beyond expectations. Within Trafalgar House, the customer focus of their staff is clear to see, which is very welcome for a financial industry that doesn’t always engender trust and confidence.”